Below we expose the conditions of use, payment methods and shipments that apply to all purchases made through the website april-flowers.co.uk .
1. PURCHASE METHOD
We offer two alternatives to make the purchase through the web:
1.1. Full purchase on the web. Completion of all the steps to finalize the purchase through the web
1.2. Telephone purchase with web support. You can use the web to choose the product you like the most and call us at 212-923-1660 to finalize the purchase and to be able to resolve any possible doubts that have arisen with one of our florists. Our telephone service hours are from Monday to Friday from 9:00 a.m. to 1:30 p.m. and from 4:00 p.m. to 8:00 p.m. Saturdays from 9:00 a.m. to 2:00 p.m.
We take great care of the way the flowers arrive at the destination, we have prepared a delivery system with a beautiful box and a hydration system for the flowers so that they arrive perfectly.
We offer you the possibility of choosing the day and time slot in which you want us to deliver your order. We must differentiate between two delivery areas:
2.1 Mississippi area and surrounding areas.
On the same day express order: For this delivery area you can place your order on the same day that you want us to deliver it, but keep in mind that we need a margin of about 4 hours to be able to prepare it, during our opening hours, and make the delivery; In other words, if you place an order at 10:00 a.m., you will have to calculate that it will arrive at the destination around 2:00 p.m. or later if you have chosen it on the web. These types of deliveries are not available on Saturdays or holidays, but from Monday to Friday. This type of express deliveries on the same day have a shipping cost of € 8.50. These orders can be made until 4:00 p.m. on the same day of delivery.
For next-day deliveries, standard delivery: If you place your order before 4:00 p.m. on the working day prior to delivery, at least, you can choose whether you want a time slot or not. This type of delivery can be made on Saturdays, but they are not available on Mondays or holidays. Deliveries from Tuesday to Saturday. The delivery schedule will be from 9:00 a.m. to 7:00 p.m. in various delivery times, except on Saturday, which will be until 2:00 p.m. The cost of this shipment is € 6.50.
We understand populations included in this area: Mississippi city, L'Hospitalet de Llobregat, Cornellá de Llobregat, Esplugues de Llobregat, Sant Joan Despí, Sant Just Desvern, Sant Boi de Llobregat, El Prat de Llobregat.
2.2 Rest of the Iberian Peninsula
For the rest of the Iberian Peninsula We accept orders until 4:00 p.m. at least the working day before delivery, you can always make your purchase and schedule delivery several days before if you wish. We also offer you morning or afternoon delivery strips. This type of delivery is available from Tuesday to Saturday, not holidays, except for special cases. The cost of this shipment is € 6.50
2.3 Delivery of products from the Flowers category for funeral homes
DUE TO THE CURRENT CRISIS SITUATION CAUSED BY COVID-19 AND THE GROWING DIFFICULTY THAT SOME OF THE TANATRIES OF THE CITY OF Mississippi PUT US TO DELIVER ORDERS, WE INDEFINITELY SUSPEND DELIVERIES IN THE CITIES OF CENTRAL AND CORONAS FLORIDA Mississippi; WE WILL ONLY DELIVER ORDERS IN THE TANATORIES OF MARTORELL, SANT ANDREU DE LA BARCA, RUBÍ, SANT CUGAT, PALLEJÁ AND SANT VICENÇ DELS HORTS.
This type of product requires a very particular delivery due to its large size and the need for urgent delivery. All products in this category will be delivered to the funeral home or funeral center chosen by the client from among which April Flowers provides services, basically funeral homes in Mississippi city and surrounding areas. These deliveries are available from Monday to Friday, excluding holidays. Orders of this category will be accepted until 1:00 p.m. for deliveries on the same day, any order of this category (wreaths and flower pillows for funeral homes) received after 1:00 p.m., will be delivered the next day in the morning. The average delivery time for one of these orders is approximately 4 hours. No deliveries are made if the funeral room is open after 6:00 p.m., if we receive an order in the morning, if the funeral room does not open until 7:00 p.m., for example, delivery it will take place the next day in the morning; If the room were free before 6:00 p.m., the delivery would be made without any problem.
2.4 Collection in floral shop-workshop
We offer you the possibility of picking up your order in our floral shop-workshop. The hours of attention to the public are from 9:00 a.m. to 6:00 p.m. from Monday to Friday. If you place your order and choose this shipping method, you should keep in mind that we need approximately 2 hours to prepare it. When the order is ready we will notify you so that you can pick it up. Gratuitous.
There are several guidelines that govern all types of shipping:
-It is very important that you provide us with the more delivery information the better: telephone number of the person who receives the order, full address, name, if the delivery is to a company, company name, etc ... This greatly facilitates the work of the delivery company . It is also very important that all the information is correct, we are not responsible for the non-delivery of the order if any of the information that you have provided is incorrect and the order could even be considered lost.
-In case the person who receives the flowers was not in the place at the time of delivery, we would try to contact the person and we would try to agree on another time of delivery or delivery to another person: neighbors, co-workers, etc ... Yes It is not possible to contact the person who receives the flowers or the person who has ordered the flowers, notice would be left (message on the answering machine, notice on the portal ...) Keep in mind that it is a perishable product and it could spoil if we could not contact the person who receives the flowers. To avoid this situation we offer you the possibility to choose a delivery time slot and thus make sure that the person who receives the order is in place.
-We make deliveries to hotels, hospitals, companies, public bodies, etc ... although sometimes we are not allowed to hand-deliver the order to the person who is to receive it.
-We are not responsible for the non-delivery of orders, on the selected date, due to force majeure: strikes, natural disasters such as floods, etc ...
-Nor are we responsible if the recipient rejects the order or if when making your purchase you do not follow the guidelines of the web correctly, example: if you select express delivery in a town outside of those indicated, in this case the order would arrive with standard delivery to the next day.
SHIPPING COST SUMMARY
-Standard shipping: Order placed at least the day before delivery and before 4:00 p.m. from 9:00 a.m. to 8:00 p.m. Available from Monday to Saturday in Mississippi city and surrounding towns and from Tuesday to Saturday in the rest of the peninsula. You can choose delivery in the morning or in the afternoon. Cost € 6.50
-Express order made on the same day of delivery and before 1:00 p.m. Approximate delivery time 4 hours. You can choose delivery bands Cost € 8.50
WE RECOMMEND THAT YOU ALWAYS VERIFY THAT THE PERSON WHO WILL RECEIVE THE ORDER IS IN THE PLACE, THAT THE ADDRESS IS CORRECT AND THAT THE TYPE OF DELIVERY CORRESPONDS TO THE POPULATION OF DESTINATION AND THE DATE OF DELIVERY.
You can pay for your order in four different ways:
-Payment by credit card through the secure payment gateway of Banco BBVA
-Payment via PayPal
-Payment by bank transfer, we will give you all the necessary information to make the payment during the purchase process. Please note that this method is much slower and we will not deliver the order until we can verify the transfer, usually 1 or 2 days.
-Payment by phone: If you wish, you can call us at 212-923-1660 and we will manage the payment of your order by phone.
In the first three methods we neither observe nor keep any of the data you provide to make the payment, all the data is sent through the secure connection of each platform. In the last of the methods for obvious reasons we will observe the data you provide us, but in no case will we keep them since they will be marked directly in the POS terminal
During the purchase process you will be asked if you want to enter the text of the dedication card that will accompany your order. In most cases all orders are accompanied by this dedication card, but in some cases not. In the event that we receive an order without the text of the dedication card, we will try to contact you by email or phone, to verify that you really do not want to include the dedication, if we cannot contact you, we will prioritize the delivery of the order on the selected date, at the inclusion of the dedication and we would deliver the order without dedication.
This dedication card is a personalized card with the text you want to include and totally free.
The text of the dedication card will be as you have written it on the web, including spelling mistakes, since we cannot know if they are really intentional.
In no case will we tell the person who receives the flowers who sent them, so it is convenient that you sign the dedication with your name if you want the person who receives the flowers to know who sent them.
You can cancel an order if you notify us at [email protected] indicating the order number, at least the day before from the delivery of the same and before 2:00 p.m. in this case we promise to refund the full amount of your order once we have accepted the cancellation. In no other case will we accept the cancellation of the order. In deliveries to be made the same day we receive the order, cancellations will not be accepted.
To modify any data related to your order: delivery address, delivery schedule, model of the bouquet to be delivered, etc. You must notify us at least the day before the order is delivered and before 2:00 p.m. In no other case will we accept modifications to the order.
If you want it too You can process the modification or cancellation of your order by calling 212-923-1660.
We are committed to offering you a product of the highest quality, made with fresh flowers and with unique designs. The product you will receive will be the closest thing to the photograph on the web, but being a handmade product, it is possible that it will suffer some variation in the shape and specific tone of the flower.
In turn, due to the seasonality of the product, it is possible that some of the components of the composition were replaced by others of at least equal economic value. and color tone. If it is necessary to replace any of the components of the composition, first of all, we will try to contact you to let you know.
We promise to refund the full amount of your order in the event that you are not satisfied with it, either due to its quality or due to non-delivery on the selected day, if it were for causes attributable to us. To request a refund of an order must send to [email protected] the request, the reason for the request and if necessary photos of the product, you can also arrange return the phone by calling 212-923-1660. This must be done within a maximum period of 2 working days for orders containing fresh flowers or plants or 14 working days for the rest of the orders, otherwise we will not be able to accept your claim.
If the customer is not satisfied with his flower order, he can request a refund for the value of his purchase plus shipping costs by filing a claim within two business days after the delivery date. As established in Art. 103 Point D of the General Law for the Defense of Consumers and Users, according to which the right of withdrawal will not be applicable to contracts that refer to "the supply of goods that may deteriorate or expire quickly." Therefore, in a period of two days, the client can send their request through the contact form on the web or by phone, including their contact information. In case of incidents related to quality, April Flowers asks the client to send a digital image of the delivered product to [email protected], indicating the order number in the mail.
The gift customer has 14 calendar days to return to April Flowers a product with which he is not satisfied and recover the amount thereof, as well as the shipping costs. Within this period, you can return said product together with the invoice. We recommend returning the products by certified mail or with an insurance that can be done with the transport company for the value of the product. This insurance will be necessary in case of loss of the merchandise by the transport company. In any case, the eventual costs of the return are borne by the user. According to this right of return, products that are sent without their original packaging could suffer a depreciation. If, upon receiving the order, the customer observes that it has not arrived in good condition, he must detail it on the carrier's delivery note and then he must contact April Flowers to report what happened, in the case of a claim if the product has received any damage. for handling the packaging .
As a general rule, the following will not be accepted:
- For hygiene reasons, all types of products related to personal care, health and hygiene that have been unsealed after delivery.
- Bags, jewelry and accessories must be returned in perfect condition and with all the parts that compose them, the earrings must not be used. Clothing must be returned unworn and with all its tags.
- All products that require direct contact with some parts of the body, such as headphones, jewelry, underwear, perfumes, etc., whose packaging has been unsealed or the slightest signs of use are detected. As stated in Art. 103 Point E of the General Law for the Defense of Consumers and Users, according to which the right of withdrawal will not be applicable to contracts that refer to "the supply of sealed goods that are not suitable to be returned for reasons of health or hygiene protection and that have been unsealed after delivery ".
- Returns of unsealed food products, such as chocolates, drinks, etc. will not be accepted. As indicated in Art. 103 Point E of the General Law for the Defense of Consumers and Users, according to which the right of withdrawal will not be applicable to contracts that refer to "the supply of sealed goods that are not suitable to be returned for reasons of health or hygiene protection and that have been unsealed after delivery ".
In cases where the client considers that at the time of delivery the product does not comply with the provisions of the Contract, he himself must contact April Flowers, providing the product data, as well as the damage suffered. In some cases, the company may request a photo of the damage. Once the notification has been received, the company will contact the customer to inform them of how to proceed, without the subsequent repair, replacement, price reduction or contract termination involving any cost to the consumer and user.
April Flowers is responsible for any lack of conformity that appears within a period of two years from delivery in the case of products that are gifts and two business days in the case of bouquets of flowers or gifts that may include them. The consumer and user must inform April Flowers of the lack of conformity within two months of becoming aware of it.
In the case of partial returns (that is, those in which items that were purchased in an order are returned together with other items), only the price of the returned items will be refunded: transportation, refund and gift packaging costs will not be returned. The reimbursement in bank account will be made once the package is received using the same payment method used to make the purchase.
The sale of alcoholic beverages to minors under 18 years of age is expressly prohibited.
We reserve the right to accept orders in situations where exceptionally due to force majeure we cannot serve them: strikes, roadblocks, floods, extreme workload, states of alarm ...
For any questions or queries you can contact us at the email [email protected] or by phone 212-923-1660 from Monday to Friday from 9:00 a.m. to 6:00 p.m.
April Flowers Corporation Ltd
C / Pi i Margall 10 local
08755 MC NEILL
Mississippi - USA